Administrative Skills

Accountability helps to ensure that every employee will take responsibility for their performance and behaviors and continue to manage this responsibility. When we implement goals and communicate with one another, we can achieve powerful results. Building an accountable workplace requires strong teamwork and collaboration. Every team member must have a strong understanding of the values of the company and recognize the importance of their dedication, to attain success.
This course will provide you with informative tools and practical strategies that can be used to help empower the team to work towards achieving the benefits of accountability. Accountable employees will fuel performance and productivity and generate an enhanced workplace.

• What is Accountability?
• Creating an Accountable Workplace
• The C’s of Accountability
• Building Ownership
• Accountability in Leadership
• The Power of Goal setting
• Feedback as a Tool
• Effective Delegation
• Barriers to Accountability
• The Benefits of Accountability

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well-run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company’s vision and its everyday operations.

• Why Your Office Needs Administrative Procedures
• Gathering the Right Tools
• Identifying Procedures to Include
• Top Five Procedures to Record
• What to Include in Your Binder (I)
• What to Include in Your Binder (II)
• Organizing Your Binder
• What Not to Include in the Procedure Guide
• Share Office Procedure Guide
• Successfully Executing the Guide

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever. In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

• Getting Organized, Part One
• Getting Organized, Part Two
• Managing Time
• Getting It All Done on Time
• Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• The Team of Two
• Taking Care of Yourself

Every organization is responsible for maintaining records. The ability to create, organize and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line. With our Archiving and Records Management workshop your participants will know how to classify records, define, and maintain different systems, and develop a keen understanding of the importance of records management.

• Understanding Records
• Management of Records
• Context (I)
• Context (II)
• Classification
• Paper-Based Systems
• Electronic Records
• Hybrid Systems
• Appraisals & Systems
• Record Maintenance

Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping!

• Basic Terminology (I)
• Basic Terminology (II)
• Accounting Methods
• Keeping Track of Your Business
• Understanding the Balance Sheet
• Other Financial Statements
• Payroll Accounting / Terminology
• End of Period Procedures
• Financial Planning, Budgeting and Control
• Review Questions

Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace. The Business Writing workshop will give your participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide your participants with that extra benefit in the business world that a lot of people are losing.

• Working with Words
• Constructing Sentences
• Creating Paragraphs
• Writing Meeting Agendas
• Writing E-mails
• Writing Business Letters
• Writing Proposals
• Writing Reports
• Other Types of Documents
• Proofreading and Finishing

Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace. The Collaborative Business Writing workshop will give your participants the knowledge and skills to collaborate with others and create that important document. Your participants will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide your participants with that extra benefit in the business world that a lot of people are losing.

• What is Collaborative Business Writing?
• Types of Collaborative Business Writing
• Collaborative Team Members
• Collaborative Tools and Processes
• Setting Style Guidelines
• Barriers to Successful Collaborative Writing
• Overcoming Collaborative Writing Barriers
• Styles of Dealing with Conflict
• Tips for Successful Business Writing Collaboration
• Examples of Collaborative Business Writing

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant. Our Executive and Personal Assistants workshop will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide your participants with the necessary tools.

• Working with Your Manager
• Administrative Soft Skills
• Effective Time Management
• Meeting Management
• Tools of the Trade (I)
• Tools of the Trade (II)
• Being an Effective Gatekeeper
• Organizational Skills
• Confidentiality Guidelines
• Special Tasks

This workshop is designed to give your participants the basic tools you need to initiate and manage their meetings. They will learn planning and leading techniques that will give them the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this workshop your participants will learn the needed skills in planning and implementing a successful meeting. The Meeting Management workshop will explore how to reduce waste and make meetings more efficient. This is a hands-on workshop, and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.

• Planning and Preparing (I)
• Planning and Preparing (II)
• Setting up the Meeting Space
• Electronic Options
• Meeting Roles and Responsibilities
• Chairing a Meeting (I)
• Chairing a Meeting (II)
• Dealing with Disruptions
• Taking Minutes
• Making the Most of Your Meeting

Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives. Throughout this workshop your participants will be given the tools necessary in developing better Organizational Skills. Through Organizational Skills your participants will encounter improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So, stop looking for those important items, and start knowing where they are by getting organized.

• Remove the Clutter
• Prioritize
• Scheduling Your Time
• To Do Lists
• Paper and Paperless Storage
• Organization Your Work Area
• Tools to Fight Procrastination
• Organizing your Inbox
• Avoid the Causes of Disorganization
• Discipline is the Key to Stay Organized

We are being flooded with Social Media invitations and updates. Web-based communication icons like Twitter, Facebook, YouTube, and LinkedIn are dominating the way we interact with each other. People are feeling the need to be always updated. It has become a time eater, and businesses are quickly becoming aware of the drain it can have on productivity. People love to share, but they need to know what is alright to share and what should not be sent out. Understanding social media is about communicating the right way. We are beginning to communicate more through electronic means than face to face. Talking on a phone has been replaced more and more with SMS (texting.) Social media channels are becoming the main form of communication and your participants will realize how social media and the Workplace can work together.

• What is social media?
• Defining Your social media Policy (I)
• Defining Your social media Policy (II)
• Creating a Living Document
• Keeping an Eye on Security
• Rules to Follow When Posting (I)
• Rules to Follow When Posting (II)
• Benefits of social media
• The Pitfalls of social media
• Listen to Your Customers

Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today’s global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly. With Supply Chain Management your company and employees will be on target to lower costs, improving efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business.

• Why Supply Chain Management?
• Key Terms (I)
• Key Terms (II)
• Three Levels of Supply Chain Management
• Five Stages of Supply Chain Management
• The Flows of Supply Chain Management
• Inventory Management
• Supply Chain Groups
• Tracking and Monitoring
• Supply Chain Event Management