Human Resources

Course Outline

    Best-in-class content by leading faculty and industry leaders in the form of videos, cases and projects, assignments and live sessions.
Course 1: Business Succession Planning

Business succession planning is all about being prepared. The loss of valuable leadership
can cripple even the strongest of companies. Succession planning is an essential component to the
survival and growth of any business. Whether it is grooming employees to become leaders or
preparing for an employee’s retirement your participants will identify common obstacles and how
to overcome them. Our Business Succession Planning workshop will show you the differences
between succession planning and mere replacement planning. How you prepare people to take on
leadership responsibilities is just as important as hiring the right person for the job. Every company
should have a form of succession planning in its portfolio.

  • Succession Planning Vs. Replacement Planning
  • Preparing for the Planning Process
  • Initiating Process
  • The SWOT Analysis
  • Developing the Succession Plan
  • Executing the Plan
  • Gaining Support
  • Managing the Change
  • Overcoming Roadblocks
  • Reaching the End
Course 2:Contract Management

It is easy to overlook the importance of contract management because it seems to be a
boring, mundane topic. Contracts, however, are the basis of most business relationships. If
contracts are managed well, business relationships will flourish. If they are not, companies face
financial loss, relationship harm, and damaged reputations. With our course your participants will
learn the insides and outs of Contract Management. Contracts are made with vendors, employees,
customers, partnerships, and these agreements must be managed carefully. In order to effectively
implement Contract Management, it is necessary to understand all the small details, and that is
what you get with this workshop.


  • Defining Contract Management
  • Legal and Ethical Contract Management
  • Contract Management Requests
  • How to Create a Contract
  • Contract Negotiations
  • Assess Performance
  • Relationships
  • Amending Contracts
  • Conducting Audits
  • Renewing Contracts
Course 3:Crisis Management

Crisis management is as important as finance management, personnel management, etc.
Having a clear and effective program and plan for an event is critical not only to your survival, but
critical to the profitability and possibly the survival of the company. Being able to identify risk,
assess the situation and respond appropriately is important, and requires not only training, but
practice. With our Crisis Management workshop your participants will understand that a crisis can
occur any time. They will develop skills needed for certain negative events. Also, they will be able
to recognize warning signs to help avoid negative situations completely, or, if the situation occurs,
better manage the crisis.


  • Crisis
  • Workplace Violence
  • Myths
  • Escalation
  • Concerning Behaviors
  • Domestic Violence Indicators
  • Triggers of Workplace Violence
  • Conflict Dangers
  • Response
  • Strategies
Course 4:Developing a Lunch and Learn

Hosting a Lunch and Learn session is a low-cost training option. It is a great way to
introduce a topic or give a small demonstration on a new product or service. They are usually
voluntary; thus, attendance can sometimes be an issue, but with this workshop you will be given
the knowledge to work through this issue and others. Our Lunch and Learn workshop will give your
organization a quick and useful tool to add to its training department. Your participants can also to
use it as a follow up or refresher to previous training sessions. It doesn’t have to be just about a
learning event, it can also involve collaboration, networking, or sharing best practices between


  • The Prep Work
  • Creating the Content (I)
  • Creating the Content (II)
  • During the Session
  • Food and Facilities
  • Take Away Material
  • Difficult Situations or People
  • What A Lunch and Learn is Not
  • Best Practices (I)
  • Best Practices (II)
Course 5:Employee Onboarding

Employee Onboarding is a vital part of any companies hiring procedure. Hiring, training,
and bringing new employees on board is a huge investment. Onboarding will assist newly hired
employees in developing and keeping their skills. Knowledge will be retained, and their value will
increase within the company. Through Employee Onboarding you will find it lowers costs related to
employee turnover. It will increase productivity and produce a happier and more skilled workforce.
The new hire phase is a critical time for the company and having a structured set of procedures will
make your company stronger and produce a greater chance of success.


  • Introduction
  • Purpose of Onboarding
  • Onboarding Preparation
  • Onboarding Checklist
  • Creating an Engaging Program
  • Following Up with New Employees
  • Setting Expectations
  • Resiliency and Flexibility
  • Assigning Work
  • Providing Feedback
Course 6:Employee Recruitment

Many companies simply wait for talent to come to them. Simply advertising an open
position and hoping that you find the right talent does not guarantee that you will find the best
people. Actively seeking out qualified candidates is the best way to ensure that you find the talent
that you need. Recruitment is essential to the success of your business. Our Employee Recruitment
workshop will guide your participants and help them interview and recruit the right employee for
you. Hiring a new employee is one of the largest investments you make in any business. Hiring the
right employee is very important, as training can be expensive, and employee turnover costs
companies millions every year. So, reduce your costs with a great employee recruitment program!


  • Introduction to Recruitment
  • The Selection Process
  • Goal Setting
  • The Interview
  • Types of Interview Questions
  • Avoiding Bias in Your Selection
  • The Background Check
  • Making Your Offer
  • Orientation and Retention
  • Measuring the Results
Course 7:Employee Termination Processes

Having to fire an employee is never an easy task. Sometimes, despite attempts of open
communication and encouraging performance, an employee will need to be terminated from the
company. One of the hardest aspects of preparing to fire an employee is to separate the emotions
from the facts. Firing an employee should always be a last resort, so it is important that the
manager has covered all other avenues possible before moving forward. With our Employee
Termination workshop, your participants will begin to see how important it is to develop a core set
of skills when they find themselves in a situation where they have to let an employee go.


  • Performance Improvement Plan (PIP) Before Firing
  • Employees Who Should Be Terminated (I)
  • Employees Who Should Be Terminated (II)
  • Things to Consider When Setting Up the Termination Meeting
  • The Correct Way to Fire an Employee (I)
  • The Correct Way to Fire an Employee (II)
  • Employment Termination Checklist
  • The Don’ts of Firing an Employee (I)
  • The Don’ts of Firing an Employee (II)
  • Conduct Effective Exit Interviews
Course 8:Generation Gaps

While having various cultures in one workplace can present communication problems and
conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present
challenges to management in terms of handling the different generations present. As older workers
delay retiring and younger workers are entering the workforce, the work environment has become
a patchwork of varying perspectives and experiences, all valuable to say the least. The Generation
Gaps workshop will help participants understand the various generations present at work. Both the
young and older worker will have ideas and suggestions to offer, which will help the organization
thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you
become a better manager or co-worker.


  • History
  • Traditionalist
  • Baby Boomers
  • Generation X”s
  • Generation Y”s (Millennial)
  • Differentiations between Generations
  • Finding Common Ground
  • Conflict Management (I)
  • Conflict Management (II)
  • The Power of 4
Course 9:Health and Wellness at Work

A healthy employee is a happy and productive employee, which should be a goal for every
organization. Through our Health and Wellness at Work program your participants will experience
the benefits of a healthier lifestyle and workplace. Our Health and Wellness at Work course will be
instrumental in creating a “Culture of Wellness” within your organization. Your participants will
touch on common issues such as smoking cessation, nutrition, weight loss, and preventative care.
Health and Wellness is the responsibility of everyone in an organization so take the positive step
and create a program within your organization.


  • Meaning and Definition of a Health and Wellness Program?
  • Types of Health Behavior Programs
  • Health Behavior Programs
  • Health Screenings and Maintenance Programs
  • Mental Health Programs
  • Evaluate the Need
  • Planning Process
  • Implementation
  • Create a “Culture of Wellness”
  • Evaluate Results
Course 10:Hiring Strategies

Successful companies are made up of great employees, so why not hire great employees?
Hiring and training employees is an expensive venture. Hiring the right person is more about skills
and abilities; it is about finding the right combination of skills, attitude, and fit for your
organization’s culture. Hiring Strategies will save your company time and money as you will be
recruiting and hiring the right candidates. Your hiring department will benefit from this workshop
as it prepares them to seek out that great candidate and make sure they are a fit for your company.
Your participants will obtain the necessary tools required in finding that diamond in the rough.


  • Defining and Knowing the Position
  • Hiring Strategy
  • Lure in Great Candidates
  • Filtering Applicants to Interview
  • The Interview (I)
  • The Interview (II)
  • Selection Process (I)
  • Selection Process (II)
  • Making an Offer
  • Onboarding
Course 11:Human Resource Management

Recently tasks that were originally thought to fall under the responsibility of the human
resources department have become a part of many managers” job descriptions. The sharing and
diffusion of these tasks throughout the organization has had an impact particularly on those that
are not equipped with the skills or knowledge to deal with these issues. The Human Resource
Management workshop will give managers the basic tools to handle numerous human resource
situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline,
and termination. This workshop will provide your participants those skills and assist them with
certain Human Resource situations.


  • A History of Human Resources
  • The Interview Process
  • Employee Orientation
  • Following Up with New Employees
  • Workplace Safety
  • Dealing with Harassment and Discrimination
  • Workplace Violence
  • Managing Employee Performance
  • Disciplining Employees
  • Terminating Employees
Course 12:Measuring Results from Training

Although we all know that training can have many amazing benefits, sometimes it can be
hard to prove those benefits with a dollar value to training. Some topics, like sales training or time
management, might have direct, tangible benefits. Other topics, like communication or leadership,
might have benefits that you can’t put a dollar value on. Our Measuring Results from Training
course, your participants will learn about the different ways to evaluate training progress, and how
to use those results to demonstrate the results that training brings. Once the training has been
evaluated the next step is to modify and update the curriculum to create content that is better
suited for the participants.


  • Kolb’s Learning Styles
  • Kirkpatrick’s Levels of Evaluation
  • Types of Measurement Tools
  • Focusing the Training
  • Creating an Evaluation Plan
  • Assessing Learning before Training
  • Assessing Learning during Training
  • Assessing Learning after Training
  • The Long Term View
  • Calculating the Return on Investment (ROI)
Course 13:Millennial Onboarding

Onboarding new employees is a secure investment that will assist newly hired employees
in developing their skills, knowledge, and value within the company. It will help match the
technically skilled Millennial workforce with new and emerging needs of your company, which gives
your company an advantage within the market. Millennial Onboarding is a specialized type of
employee onboarding. With Millennials we are seeing a need to tweak the onboarding process to
better suit the needs of the company and new hires. It will increase productivity and produce a
happier and more skilled workforce. The new hire phase is a critical time for the employee and
company and having a structured set of procedures will make this time run smoother and produce
a greater chance of success.


  • Purpose of Onboarding
  • Introduction
  • Millennia’s And Onboarding
  • Onboarding Checklist
  • Engaging the Millennial Employee
  • Following Up with the Millennial Employee
  • Setting Expectations with the Millennial Employee
  • Mentoring the Millennial Employee
  • Assigning Work to the Millennial Employee
  • Providing Feedback
Course 14:Talent Management

Every company wants to have the best and brightest employees, and with Talent
Management that can be achieved. With a company’s workforce generally being its highest cost,
does it not make sense to invest in it? With Talent Management you are developing a more skilled
workforce and attracting better and more skilled new hires. We all know that training and
retraining is expensive, and our Talent Management workshop will reduce these costs. Recruiting
the correct people, and keeping a talented workforce is a priority. Having a talented group of
employees has always been a key to success; it will translate into better performance and higher
productivity. Talent Management is the investment that will pay dividends for years to come.


  • Defining Talent
  • Understanding Talent Management
  • Performance Management
  • Talent Reviews
  • Succession & Career Planning
  • Engagement
  • Competency Assessments
  • Coaching, Training & Development
  • Do’s and Don’ts
  • Employee Retention
Course 15:Train-The-Trainer

Whether you are preparing to be a professional trainer, or you are someone who does a bit
of training as a part of their job, you always want to be prepared. Your participants will understand
that training is a process where skills, knowledge, and attitudes are applied in a unique way. Our
Train-The-Trainer workshop will provide your participants the skills to help them deliver engaging
and compelling workshops. Skills such as facilitating, needs analyses, and managing tough topics
will give your trainees what they require to become a trainer themselves.


  • Understanding Training and Facilitation
  • Gathering Materials
  • Creating a Lesson Plan
  • Choosing Activities
  • Preparing for the Workshop
  • Getting off on the Right Foot
  • Delivery Tips and Tricks
  • Keeping it Interactive
  • Keeping it Interactive
  • Tackling Tough Topics
Course 16:Workplace Diversity

Improving diversity knowledge is a required component of every company. With more and
more businesses having global presence workplace diversity is a forgone conclusion. Your
participants will be able to use strategies to be proactive and remove barriers. They will be shown
how to build and encourage diversity in their workplace and community. Our Workshop Diversity
course will help participants understand what diversity is, and how they can create a more diverse
environment. They will be instructed on how to use active listening and employ effective
questioning techniques. By learning the right complaint resolution skills and choosing the right
course of action communication throughout your business will be strengthened.


  • Understanding Diversity
  • Understanding Stereotypes
  • Understanding Stereotypes
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Being Proactive
  • Coping with Discrimination
  • Dealing with Diversity Complaints as a Person
  • Dealing with Diversity Complaints as a Manager
  • Dealing with Diversity Complaints as an Organization
Course 17:Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability.
Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event;
it may be against the law. This alone is what makes this topic very important for every organization.
Our Workplace Harassment workshop will give participants the tools to recognize harassment
when it occurs. It will help them understand their rights and responsibilities and create a safe
environment for all. Through this workshop your participants will recognize that it is necessary for
everyone to identify harassment and exercise anti-harassment policies.


  • The Background
  • Developing an Anti-Harassment Policy
  • Policies in the Workplace
  • Proper Procedures in the Workplace
  • False Allegations
  • Other Options
  • Sexual Harassment
  • Mediation
  • Conflict Resolution
  • The Aftermath
Course 18:Workplace Violence

Workplace harassment must be identified, discouraged, and prevented in order to keep a
hostile work environment from developing. Left unchecked, harassment can escalate into violence.
Workplace violence and harassment training is essential to the safety of all employees. In order to
prevent Workplace Violence, it is essential that everyone is able to identify individuals who may be
prone to violence. Our workshop will help your participants recognize certain behaviors and lower
the risk of escalated situations. This workshop will help participants identify the warning signs, as
well as give them coping and response tools.


  • What is Workplace harassment?
  • Identifying the Bully
  • How to Handle Workplace Violence
  • Risk Assessment (I)
  • Risk Assessment (II)
  • Being the Victim
  • Checklist for Employers
  • Interview Process
  • Investigation Process
  • Developing a Workplace Harassment Policy

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Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday Closed
Saturday Closed
Sunday 9:30 am - 5.00 pm
Human Resources