Digital Transformation in Banking & Financial Services
Course Objectives
To equip executive managers in Oman’s banking and financial services sector with the
knowledge and strategies to lead digital transformation, leveraging technology to enhance efficiency,
customer experience, and innovation
Target Group
Executive Managers in the Banking & Financial Services Sector (Government & Private
Sectors) in Oman
Duration
25 hours (5 hours/day, over 5 days)
Final Activity
Presentation of a Digital Transformation roadmap within the Banking & Financial Services
tailored to the participants’ organizations
Certification
Awarded upon successful completion of the course
Course Outline
Session 1: Adapting to Industry Disruption (2.5 hours)
- Impact of fintech, evolving customer expectations, & regulatory changes driving transformation in this
sector.
Session 2: Core Technologies in Financial Transformation (2.5 hours)
- AI, blockchain, & cloud computing and their applications in fraud detection, customer insights, &
operational efficiency.
Session 3: Digital Customer Journeys (2.5 hours)
- Discusses how personalized services, omnichannel strategies, and automation enhance customer
engagement and retention.
Session 4: Mobile and Digital Payment Systems (2.5 hours)
- Examines the rise of digital wallets, contactless payments, and real-time transactions, focusing on
customer convenience and security.
Session 5: Data Analytics & Predictive Insights (2.5 hours)
- How advanced analytics optimize operations, improve risk management, predict market trends.
Session 6: Cybersecurity & Fraud Prevention (2.5 hours)
- Best practices & technologies for protecting financial systems from cyber threats and fraud.
Session 7: Open Banking & Fintech Collaboration (2.5 hours)
- The potential of open banking & partnerships with fintech companies to foster innovative services.
Session 8: Regulatory Technology (RegTech) in Compliance (2.5 hours)
- How RegTech simplifies compliance, reduces risks, and enhances transparency in financial operations.
Session 9: Digital Transformation Strategy for Financial Services (2.5 hours)
- A roadmap for aligning digital initiatives with strategic goals, focusing on innovation & customer-centricity.
Session 10: Emerging Trends in Banking & Financial Services (2.5 hours)
- Trends like decentralized finance (DeFi), green finance, & AI-driven wealth management
reshaping the industry
